Privacy Policy

Introduction

Cornerstone Funeral Home & Crematorium Ltd. ("Cornerstone," "we," "us," or "our") is committed to protecting the privacy and personal information of the families and individuals we serve. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

We comply with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Information We Collect

We may collect the following types of personal information:

Information You Provide

• Contact form submissions: Name, email address, phone number, and message content
• Flower and product orders: Name, email, phone, delivery details, and order information (payment is processed securely by Stripe — we do not receive or store credit card numbers)
• Pre-planning inquiries: Name, contact information, and service preferences
• Obituary and condolence submissions: Name, message content, and any photos or details provided by families
• Arrangement meetings: Deceased's information, family details, service preferences, and related documentation

Information Collected Automatically

• Website usage data: Pages visited, referring website, browser type, country, and device type. This is collected via Cloudflare Web Analytics (cookieless, privacy-preserving) and, if you consent, Google Analytics 4
• Device information: IP address (anonymized when Google Analytics is active), operating system, and screen resolution
• Cookies and similar technologies: Used for website functionality, security verification (Cloudflare Turnstile), and analytics (Google Analytics only, with your consent)

How We Use Your Information

We use personal information for the following purposes:

• Providing funeral, cremation, memorial, and related services
• Responding to inquiries submitted through our contact form
• Processing flower and product orders
• Publishing obituary notices as requested by families
• Coordinating pre-planning consultations
• Sending service confirmations and follow-up communications
• Providing aftercare support to families we have served
• Complying with legal and regulatory requirements (vital statistics, permits, etc.)
• Improving our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate our website and provide our services. Each has its own privacy policy governing how your data is handled:

Cookies & Consent

Our website uses a limited number of cookies:

• Essential cookies: Required for the website to function (e.g., shopping cart, form security verification via Cloudflare Turnstile). These do not require consent.
• Cookieless analytics: Cloudflare Web Analytics collects anonymous, aggregate usage data without cookies and without tracking individual visitors. No consent is required.
• Analytics cookies (consent required): When active, Google Analytics 4 uses cookies to understand website usage patterns, visitor demographics, and interests. These cookies are only set after you provide consent via the cookie banner displayed on your first visit.

You can change your cookie preference at any time by clearing your browser's local storage for this website, which will cause the consent banner to reappear. You can also control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions are retained for 12 months
• Order records are retained as required for business and tax purposes
• Obituary notices remain published on our website unless removal is requested by the family
• Service records (arrangement files) are retained as required by Alberta's funeral services regulations

Your Rights Under Alberta's PIPA

Under the Personal Information Protection Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual obligations)
• Request deletion of your personal information where it is no longer required
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS, payment processing is handled by PCI-compliant providers, and access to personal information is restricted to authorized staff members who require it to perform their duties.

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: